Refund policy

Return & Refund Policy – Hyper Dukaan

Overview

At Hyper Dukaan, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

Return Eligibility

Products are eligible for return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The return request is made within 7 days of receiving the order
  • The product is unused, in original packaging, and in resellable condition

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not caused during delivery)
  • Products without original packaging
  • Clearance or sale items

Return Process

To initiate a return:

  • Contact us via phone or email with your order details
  • Provide clear images or videos (if the item is damaged or defective)
  • Our team will review and guide you through the return process

Refund Policy

  • Once the returned product is received and inspected, your refund will be processed
  • Refunds are issued via bank transfer or original payment method (if applicable)
  • Processing time is usually 5–7 working days

Exchange Policy

We only replace items if they are defective or damaged. Exchanges depend on product availability.

Shipping Costs

  • Customers may be responsible for return shipping charges unless the item is faulty or incorrect
  • Original shipping charges are non-refundable

Contact Information

For any return or refund inquiries, please contact us: